Beat Wines Sales Terms and Conditions

Payment Methods

VISA or MASTERCARD credit card

• We guarantee that every transaction made on BeatWines.es is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. BeatWines.es uses a server based on standard SSL (Secure Socket Layer) security technology. All the information you send us travels encrypted over the network. (If you would like to learn more, visit our Secure Payment section).
• Additionally, your credit card details are not stored in any database, but are sent directly to the bank’s POS (Point of Sale) terminal.
• We also inform you that, in an effort to provide greater security for credit card holders, we have incorporated the secure payment system known as CES (Secure Electronic Commerce) into our payment gateway. This means that if you are the holder of a “secured” card, you can always make payments using VISA or MASTERCARD in our store.
• If your card is not enrolled in this secure payment system, BeatWines.es will only accept VISA or MASTERCARD payments from customers with proven reliability and prior history.
• In all cases, when paying with VISA or MASTERCARD, you will be asked for the following details: card number, expiration date, and a validation code corresponding to the last 3 digits printed in italics on the back of your card, providing additional security guarantees for the transaction.
• Important: Credit card fraud is a criminal offense, and BeatWines.es will take legal action against anyone who carries out a fraudulent transaction on our online store.

Shipping Policy

Shipping within mainland Spain

At Beat Wines, we deliver your order to the address provided in your customer details or any alternative address you specify.

We commit to processing shipments within 24 hours (excluding holidays, Saturdays, and Sundays). The shipment is requested with a 24-hour delivery service, so depending on the time the order is received, it will arrive within 24/48 hours from Monday to Friday.

Orders are shipped in packaging designed to prevent breakage and ensure maximum quality and safety upon delivery.

Mainland Spain Shipping

A standard shipping fee of €7 (VAT included) applies for up to 6 bottles. From 7 bottles onwards, the fee is €11 per shipment within mainland Spain.

Balearic Islands Shipping

For shipments to the Balearic Islands, a fee of €16 (VAT included) applies for up to 6 bottles. From 7 bottles onwards, the fee is €20 per shipment.

Ceuta, Melilla and Canary Islands Shipping

For shipments to other territories not mentioned above, please contact us via email at elias@beatwines.es or by phone at +34 630 172 336, where we will inform you of the conditions based on the order and destination.

Free Shipping

Free shipping for orders over €70 within mainland Spain.

Free shipping for orders over €90 to the Balearic Islands.

DAMAGES:

We protect shipments to prevent breakage, but if any issue occurs during delivery, we will inform you and manage a replacement immediately. You can also contact us via email at elias@beatwines.es or by phone at +34 630 172 336 from Monday to Friday, 09:00 to 14:00 and 14:00 to 19:00 (winter hours), and from 08:00 to 15:00 during summer (July and August).

RETURN POLICY

Product returns

(I) Right of withdrawal

The User has a maximum period of fourteen (14) calendar days from delivery of the product to withdraw, totally or partially, from the purchase, in accordance with applicable legislation.

After this fourteen (14) day period, returns due to withdrawal will not be accepted.

To exercise the right of withdrawal, the user must contact us via email at elias@beatwines.es.

In all cases, the following requirements must be met:

1) The product must be in the same condition as delivered and must retain its original packaging and labeling, without stains or damage that would prevent resale.

2) The return must be made using the same box used for delivery or a similar packaging that ensures the products are returned in perfect condition.

3) A copy of the purchase receipt must be included inside the package, indicating the returned products and the reason for return.

Returns must be sent to the following address:

Calle Don Sergio, 12 Ático D
13700 – Tomelloso (Ciudad Real)

The User will bear the return shipping costs when exercising the right of withdrawal.

(II) Return of defective products

Without prejudice to any other applicable rights, the User is entitled to a refund for defective products or products that do not match the order placed. Alternatively, the User may request a replacement product in perfect condition.

In these cases, the return must follow the procedure described in section (I), but the User will not be required to bear return shipping costs.

Once the procedure has been followed and requirements met, the refund will be processed as described in section (III).

(III) Refund of product price

Once the procedure has been followed and requirements met, the price paid for returned products will be refunded. In cases of withdrawal, Beat Wines will not cover return shipping costs.

No refund will be issued for products not returned in the same condition as delivered or if the requirements outlined in these Terms are not met.

Partial returns will result in a refund corresponding only to the returned products.

Beat Wines will process the refund using the same payment method used for the purchase within thirty (30) days from receiving the returned order and after verifying compliance with the conditions described above. The timing of the refund may depend on the user’s bank.

BEAT WINES CLUB

The Beat Wines Club subscription is recurring on a monthly basis and renews automatically. You may cancel your subscription via the contact form or by email at hey@beatwines.es. The payment is monthly (€29/month) and billed automatically. You may cancel at any time after the first quarter.

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